Frequently Asked Questions - Certifications
If you have filled out your QC form via your “My Courses” page, and verified that your contact information on your GUE student profile is current (My Student Profile --> Student Information), then your certification will usually be processed and mailed within 1-2 weeks. However, this is dependent on your instructor having completed your evaluation. If you haven’t received your card 4-6 weeks after your class is over (international mail can take 2-4 weeks for delivery) and have filled out your QC form and updated your contact information, then please contact firstname.lastname@example.org
Please email HQ at email@example.com
or call 1-800-762-DIVE (3483) with any questions or concerns about your certification.
GUE divers are required to perform twenty-five dives at their highest level of certification over the three-year period to re-qualify for an additional three-year period. To renew, simply visit your “My Courses” page where you will find a link to access the renewal form. Once the renewal form is complete, you will be prompted to pay the $30.00 renewal fee. Once submitted, HQ will receive notification of the renewal, and upon review will process it accordingly.
If you choose to pay to renew your certification at the same time as placing a merchandise order, please note that for quality assurance purposes, these orders are handled separately, and your certification card will not be included in the same package as your merchandise order, unless you leave an order comment specifically requesting that one be held until the other is ready to ship.
To request a replacement card, please go to your “My Courses” page and there you will find a Certification Card Replacement link. Once you complete the form and submit the $30.00 replacement fee, we will receive your request and process it as quickly as possible.
Students wishing to upgrade from a Recreational Fundamentals pass to a Technical pass are not required to pay the registration fee again. If your original fee has expired, simply contact HQ (firstname.lastname@example.org) with your name and the date of the class you are trying to register for. Once we confirm with the instructor that you are approved for this class, we will register you.
There is a $30.00 fee to receive your updated Fundamentals Tech Pass card.
A provisional rating means that you didn’t fail a course, but you still have skills to work on before you are evaluated as “Pass,” and are eligible for official GUE certification. Divers should be aware that the original instructor is solely responsible for updating this rating. An instructor may make specific arrangements with another GUE instructor but the original instructor is ultimately responsible for upgrading their student’s provisional rating through the GUE website. The time and fees associated with provisional upgrades are entirely at the discretion of the instructor, however HQ requires you to pay for course registration again if the time since the original course has exceeded 6 months.
If you do not have your certification card, either because you haven’t received it, have lost it, realized it needs to be renewed, or forgot it when traveling, please contact email@example.com
or 1-800-762-DIVE (3483) and provide all of your pertinent information. We will do everything we can to help resolve your issue based on the circumstances surrounding your request.
If you haven’t received your card yet, please be sure you have filled out your QC form. Please note that if a card is requested to be sent any other method than USPS First Class, you will be required to cover the shipping cost.