Frequently Asked Questions - Electronic Materials / Software

PDF books are downloadable files, accessible from your 'My account' section when logged into the website (the menu on the right-hand side of the page). On your account page, navigate to the 'Files' tab.
Most of the books can be opened using Mac Preview, but all can be opened using Adobe Reader, a free download available here: Get Adobe Reader Software files are also available in here.
If you purchased the electronic file by itself, the link should be active within one hour from purchase, once the system auto completes your order. If the electronic item was purchased in the same transaction as tangible objects that require shipping, the link will be active as soon as those items are shipped. If for some reason you need the file right away, please contact info@gue.com or 1-800-762-DIVE (3483).
Yes. Once you have installed the DecoPlanner, please see the Help menu in the program. The Help section explains how to use the program.
Contact HQ with your HotSync ID and we’ll be able to resend you the registration key. Don’t know your HotSync ID? On your device, go to the DPlan tab at the top of the screen, then select options and then select register. Your HotSync ID will be listed on the screen.
The link to download purchased software remains active for 90 days. If something happens to your computer during this time period, simply access your “My account” page and re-download the program from the 'Files' tab. If you need replacement software more than 90 days after purchase, you are entitled to obtain a 50% discount from the current purchase price of the product in question; please contact info@gue.com with proof of purchase to obtain your discount. This replacement offer is not valid when a new version of software has replaced the software in question. In this case, the customer is able to purchase the new product at the discounted upgrade price.

Please note: When you buy a software program from GUE you will download it as a ZIP archive. This ZIP archive contains the program installer, and it is very important that you keep this file in a safe place. We highly recommend that you save the file to an external memory device such as a USB drive, CD/DVD, or external hard drive, so that in the event of a computer crash or theft, you will not need to re-purchase your software.

To run DPlan on anything but Palm OS you need a third-party environment that enables this. Although GUE HQ does not have any experience with it, we have had reports about StyleTap being a functional option to run DPlan on other devices. You can download/purchase StyleTap here: www.styletap.com
While we recognize that there is a growing demand for iPhone, Android, Blackberry, and other Smartphone versions of DPlan, and a Mac version of DecoPlanner, we do not currently posses the resources to devote to such a project. It is, however, something we would like to pursue in the future.
Please read these instructions on how to run DecoPlanner on Mac!

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