My computer crashed and I lost my copy of Deco Planner/GMP/DiveLog/DPlan. Can GUE send me a new copy?

The link to download purchased software remains active for 90 days. If something happens to your computer during this time period, simply access your “My account” page and re-download the program from the 'Files' tab. If you need replacement software more than 90 days after purchase, you are entitled to obtain a 50% discount from the current purchase price of the product in question; please contact info@gue.com with proof of purchase to obtain your discount. This replacement offer is not valid when a new version of software has replaced the software in question. In this case, the customer is able to purchase the new product at the discounted upgrade price.

Please note: When you buy a software program from GUE you will download it as a ZIP archive. This ZIP archive contains the program installer, and it is very important that you keep this file in a safe place. We highly recommend that you save the file to an external memory device such as a USB drive, CD/DVD, or external hard drive, so that in the event of a computer crash or theft, you will not need to re-purchase your software.


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