My package was shipped but it hasn't arrived. Where is it?


If you don't know, we probably don't know either.


If your package was shipped via USPS, you should have received an email with the subject "GUE has sent you a package!" that contains a tracking number. US customers should see their tracking updated through delivery. International customers will see that their tracking information is updated until your package leaves the United States, at which time, it is up to the discretion of your national postal service whether to update it further. GUE does not have any more information than you do, and recommends calling your local post office if it has been more than 4 weeks since your order was shipped.


UPS provides updated tracking through delivery for US and International shipments.


Some postal services take longer than others to process items through customs. If there is anything we can do to make this process go more smoothly, please leave an order comment and we will be happy to oblige as best we can.


GUE has no control over what happens to an order once it leaves our office, and cannot take responsibility for lost merchandise orders that are the result of incorrect or incomplete addresses, mistranslation, inability to deliver, change of address, or postal service mishandling or loss. GUE is happy to provide any information about your package should you need to submit a claim to USPS, but we cannot undertake this process for you and cannot be responsible for following up on any claims made with USPS.


If you still have a question about your package, please email orders@gue.com.


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