Why hasn't my tracking information been updated?

If your merchandise order includes a tracking number, you will receive an email with that information when your package is shipped. It can take 24-48 hours for the tracking information to begin to be updated.


For international shipments via USPS Priority or USPS First Class, the USPS cannot update your tracking information after the package is transferred to your home country's postal service. Whether your tracking information will continue to be updated at all is entirely at the discretion of the postal service of your country. If you do not receive your package within 4 weeks of it leaving the U.S., please contact orders@gue.com.


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